"Will my existing Video Unlimited purchases (HD or SD) be available for me to redownload in 4K?" |
...Unfortunately, no. Due to the re-mastering of video content for Ultra HD 4K TVs, we are unable to offer this....
"Why is some 4K content not displayed or playback not starting?" |
...You may find that specific content in “Featured 4K Videos” is inaccessible; this may be because you are blocked by the parental settings on your device or the age you specified when you created your Sony Entertainment Network Account is below the legal requirement....
"Can I upgrade or downgrade my Music Unlimited subscription?" |
...The Music Unlimited Access plan is available on PC, Mac, PS4 and PS3 system. If you upgrade to the Premium plan you can use Music Unlimited on all compatible devices . If you are upgrading from Access...
"I see the message "download not complete", what does this mean?" |
...You can monitor the progress of downloading movies from the content detail page. If you see the “download not complete” message, please check the following: Your Ultra HD Media Player has enough avail...
"How do I rent a movie which is "predownloaded" on the Video Unlimited 4K Media Player?" |
...To help you skip download times, a selection of 4K video titles have been pre-loaded onto the 4K Ultra HD Media Player’s internal HDD prior to shipment, these are available for you to rent or purchase should you wish to. To access these movies simply do the following: Using your remote control launch the Video Unlimited 4K application. Once the service has loaded, sign-in with your Sony...
"Renting a 4K movie that is not "predownloaded" on the Video Unlimited 4K Media Player" |
... Player has enough remaining space. To check this, go to Settings > Storage Information. Most Sony Pictures Entertainment 4K movies are typically 50GB in size, however many other movies are much smaller, somewhere between 500MB and 1GB. Using your remote control launch the Video Unlimited 4K application to access the store. Upon entering the store you will need to sign-into your Sony Entertainment Network...
"What browsers and operating systems are compatible with PlayStation®Store?" |
...The PlayStation®Store is compatible with most operating systems and internet browsers. Please see the table below for more information. Operating System Compatible Browsers Windows PC Windows XP SP3 I...
"How do I deactivate (unlink) a HDTV, Sony Bluray Disc™ player or Home Theatre System from my account" |
...When viewing Video Unlimited from your device, your linked accounts are displayed after you select Sign In. If you want to link an account, but you have reached the maximum number of linked accounts o...
"How to search, browse and rent a video from Video Unlimited on BRAVIA®" |
...To rent a movie through Video Unlimited, you first need to set up a Sony Entertainment Network account and either link your credit or debit card to your account or top up your account wallet. Note: On select Bravia® TV models, you may be required to associate a credit card to your Sony Entertainment Network account the first time you rent a movie on your device. Once you have done this follow...
"How can I share my Music Unlimited playlists with other people?" |
...When using Music Unlimited on PC or an iOS device, you can share your playlists with your friends via Facebook, Twitter or Email. Your friends can immediately access the exact same playlist and copy i...
"What is “Mobile Billing?”" |
...Mobile Billing is an additional payment method now available for US consumers to add funds to your wallet and have it billed to their mobile phone account. It is currently available via the web, PS3™,...
"How do I pay using “Mobile Billing”?" |
...How do I pay using "Mobile Billing" (on my mobile phone/account) via the web? 1. Sign into your account. 2. Select the Account tab. 3. Select Wallet. 4. Select Use Mobile. 5. Select the amount. 6. Inp...
"how do i shuffle songs in my playlist?" |
...open the playlist you want to listen to and follow the instructions for your device below: computer: select the repeat/shuffle menu located near the top of the screen. select the shuffle option. selec...
"how long does offline mode take to download a single song?" |
...we have purposely designed a lightweight ui to enable quick downloads for offline mode, however this ultimately depend on how fast your connection is and how big the file is. we recommend establishing...
"How do I deactivate a device from Music Unlimited Offline Mode?" |
...The number of mobile devices on which you can use Offline Mode is limited to a maximum of three. Therefore, if you have three devices activated for Offline Mode, but want to use another, you may wish ...
"An overview of Video Unlimited" |
... of your compatible Sony devices to access your purchased videos. Please check sony.com for full details of compatible devices. 1 Content available on Video Unlimited can sometimes vary by country and... you can purchase video from it. 3 HD and/or 3D content is only available on certain BRAVIA®TVs, Sony Blu-ray Disc™ players, Home Theatre Systems, PlayStation® systems only....
"Why have I received a Video Unlimited Store error message regarding my location on my Xperia™ Mobile Phone or Sony Tablet?" |
...Video Unlimited can only be used on your Sony Entertainment Network account in the country in which your account was set up. If you receive the error message "Your current location is different from the country/region you specified. You cannot access this store from your current location", this means you are accessing Video Unlimited from outside the country in which you registered your Sony...
"Can I use Music Unlimited without an internet connection? How?" |
...What is Offline Mode? With Offline Mode for Music Unlimited you can listen to music without an internet connection on selected devices. Offline Mode works by allowing you to download music on up to 3 ...